Insurance & Financial Policy

We understand that managing financial stress is a part of specialty care. Our Financial Counseling team is ready to work with you and your family to minimize the financial burden.

Patient Financial Responsibility Policy

We will work with you and your insurance company to provide the most effective treatment options at the most minimal cost to you. The best outcomes are achieved when you and Oregon Specialty Infusion work as a team to determine a financial plan. We encourage you to meet with our Financial Counselor before your first appointment and to read the Patient Financial Responsibility Policy. Our financial counselors can answer any questions you have and are happy to proactively come up with a financial plan that meets your particular circumstances.

Our Legal Responsibilities

If your insurance policy has provisions such as deductibles, co-insurance or co-payments, please note that we cannot legally discount those fees after their submission to your insurance carrier. If we are in your insurance carrier’s network of providers, we are also obligated by contract to collect the balances as outlined by your insurance carrier. Writing off patient responsibility balances could jeopardize our contract. For Medicare patients, we are obligated by law to collect the patient responsibility for co-insurance, co-payment or deductible. We regret if any of these regulatory provisions cause difficulty, but we must comply with insurance contracts and federal law.

Helping You With Insurance Issues

If you have any issues or concerns with your insurance, we will be happy to help resolve them. Please let us know if you have any questions. We have included our complete patient financial responsibility policy for your review below:

How We Work With You

  • At each visit, we will ask you to confirm the insurance coverage you want us to bill for that day’s services. We know this can feel repetitive, but it helps ensure we submit claims to the correct plan, apply your benefits accurately, and collect any required co-payments or patient responsibility amounts based on your policy.
  • Oregon Specialty Infusion provides verification and review of your insurance benefits. We are not responsible for inaccurate information provided to us by your carrier. The information about your plan that we relay to you is in good faith. If you do not have insurance, our Financial Counselor will review our company discount policy with you.
  • Once your treatment plan is agreed upon, our Financial Counselor will give you an estimate of your financial responsibility.
  • If you feel your estimated cost is not affordable, we need to know immediately, so we can work with you to meet your medical and financial needs before treatment starts. Our Financial Counselor can give you information on financial assistance options that may be available from a wide variety of local and national resources. If you want to pursue any of the available options, you will need to apply for and receive assistance approval prior to beginning treatment.
  • Patients can also work with our Financial Counseling Team to establish affordable payment plans.

Co-payments, Deductibles and Co-Insurance

  • Co-payments are collected at the time of check-in. We may also ask for payment on any outstanding patient balances while you are in the office.
  • Insurance deductibles and fees for services not covered by your insurance policy are due at the time the service is rendered.
  • We accept cash, checks and most major credit and debit cards.
  • Statement balances can be paid on line, on the patient portal, and by calling a dedicated billing serves line at:

Insurance

  • Oregon Specialty Infusion will bill your primary insurance carrier. As a courtesy, we will also bill your secondary insurance carrier. If problems arise regarding coverage issues, we will work with your insurance company to help resolve them. However, please be advised that you are ultimately responsible for payment for medical services provided. After 60 days, any unpaid balances will become the patient’s responsibility.
  • Our staff will help you obtain referrals and pre-authorizations. You are responsible for assisting our staff in obtaining any referrals or pre-authorizations that may be required by your insurance plan prior to your appointment.
  • It is important for all patients to be informed consumers. You should understand your insurance company’s policies about doctor visits, referral/authorization requirements for specialty care, radiographs, laboratory tests, urgent care facility care, etc. If you have questions, contact your insurance plan.
  • Please immediately notify us of any changes to your insurance by using your patient portal or visiting us in person. Keeping your insurance up-to-date with us will prevent unnecessary billing, ensure you receive the full benefits of your insurance coverage, and prevent delays in treatment.

Still have questions?